Role Overview

Looking for a new opportunity offering progression and development opportunities?
Keen to join an industry-leading OEM within the life science space offering a wide and varied portfolio?
Our client are looking to add a field service engineer to their growing team helping provide support to their customers across a wide portfolio of laboratory instruments. A market leading OEM, they can provide high quality and detailed training in addition to the wide range of benefits listed below.

Key Duties and Responsibilities

•  The Service Engineer is responsible for making sure Company's customers have a superior experience with their Company product. Superlative customer facing skills will be needed to be successful in this position.
•  Become the technical expert on all Company products, including Biological Safety Cabinets, Laminar flow units, Fume hoods, Laboratory cold storage devices etc
•  Assisting customers and field personnel with technical questions and arrange for necessary repairs or training on all Company products with a high sense of urgency and professionalism.
•  Train field resources on technical aspects of the product and help troubleshoot field issues.
•  Identify and maintain inventory of necessary service parts.
•  Be able to systematically identify the root cause of issues and carry out practical corrective/preventive measures.
•  As necessary, repair or install Company's products in the field.
•  Maintain a complete and detailed service log and report re-occurring issues to the factory.
•  Be able to identify and maintain tools and equipment necessary to do the required job.

Person Specification

•  Previous experience working on laboratory equipment
•  Be able to demonstrate a track record in the delivery of other technical engineering services in the field
•  Have a strong can do service ethos
•  Be able to respond quickly to changes in job instruction brought about by breakdown or changing customer requirements
•  Be able to work as a team with other engineers on multi person assignments

Package

•  Company Vehicle
•  Salary up to £40k dependent on experience
•  Personal development and progression opportunities
•  Bonus
•  Pension Scheme
•  37.5 Hours / Week
•  Overtime opportunities