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Previous job - Science Field Service Engineer - Laboratory - Science Jobs
Clinical Diagnostics, IVD, Hospitals
A leading in vitro diagnostic company is looking for an engineer to join their expanding team in the North East. If you are an experienced diagnostic engineer looking to progress your career or an engineer currently in the healthcare market keen to up-skill then this will be the role for you.
To provide total engineering and technical support to customers nationwide and internal Technical Specialists. Field Service Engineer (FSE) will manage a programme of preventative maintenance for a specific geographic area and control a local inventory of spare parts.
Position Title: Field Service Engineer
This position reports to: Technical Service Manager
The FSE will work in conjunction with Service Coordinators, an allocated Helpdesk Engineer, Specialist Engineers, Help Line Specialists and the Technical Services Manager to deliver support services for instrumentation provided. The role is field based, but will require office attendance for specific duties (e.g. Helpdesk cover) under the direction of the Technical Services Manager.
Key Accountabilities:
The prompt and satisfactory diagnosis, repair and test of faulty instruments under the direction of the Service Coordinators
Management of effective and reliable maintenance programme for specified customer instruments, in line with defined maintenance activity schedules and frequency requirements
The provision of efficient and timely installation of new instruments, including performance of Installation and Operation Qualification (IQ/OQ) procedures as applicable.
Adherence to a quality of service in line with company policies and procedures
Minimum Skills and Capabilities:
- Engineering / Scientific technical competence essential
- Ability to work effectively under pressure
- Strong IT skills
- Good communication skills
- Efficient planning and organisation capability
- Interest in problem solving and issue identification
- Positive and Helpful attitude.
Minimum Knowledge & Experience required for the position:
- Qualification in an Electrical or Electromechanical or Biomedical Science subject
- Valid UK driving license
- Prior experience with IVD instrumentation advantageous
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