The role is covered in the following locations: London

Company Information

Roche is a leading healthcare company with a broad spectrum of innovative medical solutions. For more than 100 years, we have been active in the discovery and development, manufacturing and marketing of novel healthcare solutions. Our products and services bring significant benefit to patients from early detection and prevention of diseases
to diagnosis,treatment and treatment monitoring. Roche plays a pioneering role in personalised healthcare and is providing the first products that are tailored to the needs of specific patient groups.

Our mission today and tomorrow is to create added value in healthcare by focusing on our expertise in Diagnostics and Pharmaceuticals

Roche's Diagnostics Division, the world leader in in-vitro diagnostics, offers a wide range of products and services in all fields of medical testing. We have a unique capacity in people and technology to provide innovative, cost-effective, timely and reliable solutions in biomedical research, laboratory diagnostics and patient self-monitoring.

All over the world, we are dedicated to working with our customers - researchers, clinicians and patients - to help them meet their individual needs. It has been said there is not a laboratory in the world that does not contain one of our diagnostic products.

Role Overview

This exciting opportunity sits within the Technical Services group which mission is to provide technical support for varied electrical/mechanical medical equipment. With exciting plans for future equipment launches in the pipeline and strong R&D investment in the product portfolio, you will be coming into the Technical support team at an opportune time to support significant growth within key business accounts across your territory and the UK.

As part of the UK Engineering Support team, you will provide preventative, corrective, modification, installation & out of hours support to customers on specified products ranging from large to medium sized equipment. You will monitor and act appropriately upon key metrics to provide an effective and efficient service in key NHS/University laboratories and private service providers. You will provide on-site and office-based customer training.

Ideally, you will live in London and will be near to major motorway networks but all applicants will be considered. You will on occasions be expected to travel throughout the UK.

Person Specification

You are an ambitious and motivated, qualified engineer - with good previous service experience working with high-value capital equipment. You will be qualified to an HNC/HND level or above in electronics or equivalent experience. A relevant science subject would also be desirable.

You will possess a confident working approach. Customer focused, you will be capable of representing the company in a positive manner at client sites that enhances the reputation and professionalism of Roche Diagnostics Limited. You will excel in building productive customer relationships in a complex matrix environment.

If you are proud of contributing and feel you have the commitment to leadership, teamwork and innovation that we are seeking, then Roche is the organisation for you. In return we offer a competitive salary plus the excellent benefits you would expect from a blue-chip organisation, including a genuine interest in your development and progression.


- Roche Annual Bonus: 12% on target
- Contributory Pension Scheme (you may invest 3, 4 or 5% of your salary and Roche will double your contribution)
- £5 lunch allowance daily (during field trips)
- Company Car or Company Car allowance (£600 per month)
- Flexible benefits plan worth over £900 annually
- 25 days' holidays
- Opportunity to buy Roche shares at a 20% discounted rate

Investing in you
Roche is a company that not only invests in its business over £6.5 billion in R&D worldwide, including £460 million in the UK alone last year but equally importantly in its people.
What this means for you is, not only a competitive salary and benefits package but also a recognised product training program and continuous support to build on your knowledge, skills, and potential, helping you prepare for the exciting opportunities for further career development.
All of which has gained Roche 2019 Top Employer status in the UK and Europe and The 2019 Sunday Times Award as one of the 100 best companies to work for.

11 Jan 2022

Albert Baines

Engineering Recruiter 01494 818 008

Katie Blake

Engineering Recruiter 01494 818016

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installation    maintenance    repairs    laboratory    scientific    engineering    clinical diagnostics    ivd    hospitals