Field Service Engineer - Microscopy
London

Do you have experience servicing microscopes or related technology and are looking for that next move and to join a world renowned company which can offer a long term and rewarding career?


Purpose of role:
To achieve service targets through effective and efficient resolution of issues, delivering outstanding customer service.

Principal responsibilities:
- Delivery of service targets, ensuring all appropriate actions are taken in order to maximise service performance
- Initiate corrective actions as and when required to minimise instances of poor customer service
- Build, develop and maintain long-term relationships with customer base, through the timely and successful delivery of resolutions to customers' issues
- Ensure that all customer issues are resolved promptly through high quality technical knowledge
- Ensure that the progress and action plan for all customer cases are communicated effectively to relevant staff.

Experience required:
Scientific or engineering degree or qualification
Experience in capital microscopy/imaging equipment & associated software
Advanced knowledge of software packages, firmware, PC building & networking
Competence in Microsoft products, including M/S Office, OneNote & CRM
Strong analytical and problem-solving skills, inc. optical, software, mechanical & electrical
Ability to apply commissioning & testing procedures in science applications
Ability to diagnose faults and recommend solutions over the telephone
Ability to plan, set up & install technical equipment
Excellent interpersonal skills & ability to build relationships
Enthusiasm for sharing knowledge
Full UK driving licence held for at least one year & confidence in city driving

Package:
Competitive salary - dependent on experience
Pension
Health insurance
Life insurance
27 days annual leave plus bank holidays
Plus further benefits.

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