Field Service Engineer- Microscopy, Imaging equipment. Maintenance, service, fault finding & repair.

Do you have experience servicing microscopes (or related technology) OR complex medical equipment and are looking for that next move and to join a world renowned company which can offer a long term and rewarding career?

Field Service Engineer - Microscopy & Imaging Instrumentation used in research, biotech and academic laboratories.

London - all sites within the M25

Principal responsibilities:

- Delivery of service targets, ensuring all appropriate actions are taken in order to maximise service performance

- Initiate corrective actions as and when required to minimise instances of poor customer service

- Build, develop and maintain long-term relationships with customer base, through the timely and successful delivery of resolutions to customers' issues

- Ensure that all customer issues are resolved promptly through high quality technical knowledge

- Ensure that the progress and action plan for all customer cases are communicated effectively to relevant staff.

Experience required:

Scientific or engineering degree or qualification

Experience in capital microscopy/imaging equipment or high end medical equipment

Competence in Microsoft products, including M/S Office, OneNote & CRM

Strong analytical and problem-solving skills, inc. optical, software, mechanical & electrical

Ability to apply commissioning & testing procedures in science applications

Ability to diagnose faults and recommend solutions over the telephone

Ability to plan, set up & install technical equipment

Excellent interpersonal skills & ability to build relationships

Full UK driving licence held for at least one year & confidence in city driving

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