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Chromatography, Analytical Chemistry, GC

Covering the following locations: Cambridge, Oxford, Reading

This would suit someone in the lab who is seeking to progress into a field service role. A leading Scientific company is seeking a service engineer near Luton to work across their range of analytical systems.

This role requires an engineer based within commutable distance of Luton as you would spend roughly 2-3 days a week in this area with the rest of the time spent travelling around the surrounding region. This role has one key primary function and an important secondary function. The first of these is to install, validate, maintain and repair analytical laboratory instrumentation in the UK. The second is to cultivate a strong relationship with customers in the defined region and deliver high quality service and support.

This position's key responsibilities:
Install, validate, maintain and repair a range of Laboratory equipment in the defined region and also the rest of the UK when required.
Ensure that all equipment preventative maintenance work in the defined region is scheduled and performed in a timely and efficient fashion and in keeping with customer expectations.
Manage the FSE car stock to correct levels for first time fix & turning 2.5 times per year.
Promote service contracts and instrument products in the region.
Support the area sales representative to generate leads for new business.
Answer customer queries, received by whatever means, in a timely and accurate manner.
Act as a regional focus of information for the Management Team.
Work closely with sales and support specialists to promote total customer satisfaction.
Contact customers by email and telephone to promote relevant and targeted promotional information.
Perform any other tasks assigned by the UK Service Manager or the Customer Service Supervisor.

The person:
You will have extensive troubleshooting from within your roles in the lab of ideally LC systems
Keen to expand knowledge in this area and progress as a field service engineer
Degree/HND/HNC or equivalent is preferred.
Based with good access to Luton and the surrounding areas.

Competitive salary & excellent bonus (OTE £36-£45k)
Company Car, Laptop, Mobile, Pension, Private Health

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* Salary Guide
Luton & Surrounding areas
Job Ref: 64919

Albert Baines

Engineering Recruiter 01494 818 008

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