The role is covered in the following locations: Birmingham, Cambridge, Cardiff, Derby, Leicester, Nottingham, Oxford

Role Overview

An exciting opportunity for a Lab/Research Scientist with microbiology experience looking to enter a scientific commercial position or an experienced Field Applications Specialist seeking a new opportunity!

The Field Application Specialist role is the front-line technical support representative and is responsible for providing solution-oriented consultative training, technical support and troubleshooting at customer site, at every stage of contact on each technical support interaction in the field.





Key Duties and Responsibilities

Main Responsibilities:
•  Performing pre-installation inspections/audits.
•  Coordinating and delivering technical training.
•  Acting as a consultant and support the companies product lines.
•  Answering internal and external customer inquiries.
•  Providing proactive and corrective fine tuning of assay applications to ensure optimal analytical performance.
•  Ensuring regulatory compliance through timely and accurate documentation in the ERP system.
•  Completing all after- technical support documentation (ERP/CRM) necessary to update the planners, customer administration, customer care.
•  Consulting and collaborating with Support Centre team, installation project managers, management, GCS, GICS\'85
•  Supporting the sales team and sales cycle by providing technical sales support in preparing tenders, contracts, product presentations and demonstrations.
•  Capturing competitive environment, leads and opportunities.
•  Contacting the planner/dispatcher with arrival time if outside of expected window.
•  Confirming reception and update work orders with the planner or dispatcher.
•  Executing service work orders.
•  Technical documenting and reporting.
•  Keeping stakeholders informed or updated.
•  Providing consistent follow up to ensure customer satisfaction and meet key performance indicators(KPIs).
•  Processing hours and expenses.

What we are looking for:
•  Preference for experience in food or pharmaceutical laboratories.
•  Someone with a results-orientated approach.
•  Excellent ability to self-motivate.
•  Strong communication skills to deliver a customer focussed strategy.

Person Specification


What we are looking for:
•  Preference for experience in food or pharmaceutical laboratories.
•  Someone with a results-orientated approach.
•  Excellent ability to self-motivate.
•  Strong communication skills to deliver a customer focussed strategy.

22 Feb 2022

Libby Messitt

Scientific Recruiter

lib@zenopa.com 01494 818 018

Olivia Doughty

Scientific Recruiter

olivia@zenopa.com 01494 818013

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Tags

applications support    product specialist    training    troubleshooting