Science Field Application Specialist - Industry Jobs
Applications Support, Product Specialist, Training, Troubleshooting

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Covering the following locations: Birmingham, Cambridge, Cardiff, Derby, Leicester, Nottingham, Oxford

Field Application Specialist

An exciting opportunity for a Lab/Research Scientist with microbiology experience looking to enter a scientific commercial position or an experienced Field Applications Specialist seeking a new opportunity!

The Field Application Specialist role is the front-line technical support representative and is responsible for providing solution-oriented consultative training, technical support and troubleshooting at customer site, at every stage of contact on each technical support interaction in the field.

Main Responsibilities:
· Performing pre-installation inspections/audits.
· Coordinating and delivering technical training.
· Acting as a consultant and support the companies product lines.
· Answering internal and external customer inquiries.
· Providing proactive and corrective fine tuning of assay applications to ensure optimal analytical performance.
· Ensuring regulatory compliance through timely and accurate documentation in the ERP system.
· Completing all after- technical support documentation (ERP/CRM) necessary to update the planners, customer administration, customer care.
· Consulting and collaborating with Support Centre team, installation project managers, management, GCS, GICS…
· Supporting the sales team and sales cycle by providing technical sales support in preparing tenders, contracts, product presentations and demonstrations.
· Capturing competitive environment, leads and opportunities.
· Contacting the planner/dispatcher with arrival time if outside of expected window.
· Confirming reception and update work orders with the planner or dispatcher.
· Executing service work orders.
· Technical documenting and reporting.
· Keeping stakeholders informed or updated.
· Providing consistent follow up to ensure customer satisfaction and meet key performance indicators(KPIs).
· Processing hours and expenses.

What we are looking for:
· Preference for experience in food or pharmaceutical laboratories.
· Someone with a results-orientated approach.
· Excellent ability to self-motivate.
· Strong communication skills to deliver a customer focussed strategy.





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* Salary Guide
£Contact Libby
UK
Job Ref: 68788

Libby Messitt

Scientific Recruiter

lib@zenopa.com 01494 818 018

Olivia Doughty

Scientific Recruiter

olivia@zenopa.com 01494 818013

Why Zenopa?


Tags

applications support    product specialist    training    troubleshooting