Role filled in November 2021 - Medical Devices Customer Support Specialist - BloodTrack Jobs

Covering the following locations: Oxford

Customer Support Specialist

Customer Support Specialist - Onsite based - Oxford

Supports patient safety at the customer site working as the interface between the company and the customer team to ensure that the Blood management system is deployed and functioning optimally, that issues are resolved in a timely manner and that improvements to service delivery are fed back to both parties and actioned appropriately.

- Maintain optimal functionality of the system at the customer site. This incorporates ensuring all hardware and software issues are identified, accurately diagnosed, recorded and actively resolved.
- Collaborate effectively with all your partners: clinical users, hospital departments (such as IT) and personnel.
- Conduct scheduled reviews of the hardware base and intervening to ensure minimal downtime in any clinical areas. Including liaising with the company and third party partners to ensure system hardware is operating and replaced/ repaired in a timely manner.
- Actively monitoring the on-site help desk support line and responding to customer requests for support in a timely manner.
- Provide operational system training to end users for the line of products covered. Training will involve using current materials and developing them further with support from the company and the customer. Clinical knowledge and background experience will be essential to understand context for product use.
- Responsible for preparing and delivery of reporting and in charge of identifying areas for improvement in the system utilisation.
- Project manage upgrades of software and hardware, coordinating staff on site.
- Primarily, support is focused on the system but where appropriate and time permitting; the role also supports the operation of the TEG Program and in particular, response to help desk support calls.

- Ideally Medical Operational qualification
- Some experience within a clinical environment with a background in utilizing clinical software applications.
- Experience in Account management and product support preferable
- Demonstrated written communication skills
- Strong verbal communication and listening skills
- Excellent organizational skills an ability to simultaneously handle multiple priorities
- Demonstrates a high level of accuracy, even under pressure and demonstrated ability to maintain confidential information
- Demonstrates excellent judgment and decision making skills
- Must be proactive, have a flair for developing customer relationships and a determination to succeed
- Full driving licence

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* Salary Guide
Please contact Libby
Job Ref: 68090

Libby Millar

Medical/Dental Recruiter 01494 818 014

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