Field Service Engineer - Analytical Instruments
West Midlands

A leading scientific company is seeking a service engineer for their range of specialist analytical systems. You will be responsible for installation, servicing, repair and maintenance of equipment and some relevant accessories around the defined territory and further across the UK on occasion.


RESPONSIBILITIES:
• Works independently in accurate diagnosis and solution of customer instrument problems.
• Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Instrumentation.
• Responsible for meeting customer expectations for service.
• Provides appropriate and timely documentation for work performed, including Work Order submission and Mileage analysis.
• Provides feedback on product quality and design issues. Works closely with sales and takes advantage of opportunities to promote products and services.
• Completes training and maintains knowledge and documentation relating to product portfolio, uses all resources available to increase knowledge base including specific databases.
• Follows Instruments/Customers' laboratory and safety practices.
• Manages company assets including; spare parts stock/kits, company car, telephone, tools, literature, software and computers.
• Provides remote support which is both PC and telephone based to customers.
• Travels extensively and as necessary to achieve the above.
• Supports helpdesk and training activities as and when required.


Qualifications
• Qualifications in Electronics, Chemistry to HND or equivalent level.

Skills & Experience
• Demonstrable experience of working on customer sites.
• Experience of working with X-Ray based scientific instrumentation is an advantage.
• Proven experience in a customer field service environment preferable
• Current, full UK driving licence.
• Self-motivated with good communication and organisational skills
• Well-developed problem solving and trouble shooting skills
• Excellent public relations attitude
• Commercial awareness
• Flexibility

This company are going through an period of growth at the moment and are a well-respected manufacturer, they offer an excellent package including basic salary, bonus, car, pension

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