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Sales Cycle, Scientific Services,

Covering the following locations: Birmingham, Derby, Leicester, Nottingham

Field Service Engineer - Analytical Instruments
Midlands

A leading scientific company is seeking a service engineer for their range of specialist analytical systems. You will be responsible for installation, servicing, repair and maintenance of equipment and some relevant accessories around the defined territory and further across the UK on occasion.


RESPONSIBILITIES:
• Work independently in accurate diagnosis and solution of customer instrument problems.
• Provide operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Instrumentation.
• Responsible for meeting customer expectations for service.
• Provide appropriate and timely documentation for work performed, including Work Order submission and Mileage analysis.
• Provide feedback on product quality and design issues. Works closely with sales and takes advantage of opportunities to promote products and services.
• Complete training and maintains knowledge and documentation relating to product portfolio, uses all resources available to increase knowledge base including specific databases.
• Follow Instruments/Customers' laboratory and safety practices.
• Manage company assets including; spare parts stock/kits, company car, telephone, tools, literature, software and computers.
• Provide remote support which is both PC and telephone based to customers.
• Travel extensively and as necessary to achieve the above.
• Support help desks and training activities as and when required.


QUALIFICATIONS
• Qualifications in Electronics, Chemistry to HND or equivalent level.

SKILLS & EXPERIENCE
• Demonstrable experience of working on customer sites.
• Experience of working with X-Ray based scientific instrumentation is an advantage.
• Proven experience in a customer field service environment preferable
• Current, full UK driving licence.
• Self-motivated with good communication and organisational skills
• Well-developed problem solving and trouble shooting skills
• Excellent public relations attitude
• Commercial awareness
• Flexibility

This company are going through an period of growth at the moment and are a well-respected manufacturer, they offer an excellent package including basic salary, bonus, car, pension

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* Salary Guide
£33,000-£40,000
Birmingham, Stoke, Leicester, Nottingham
Job Ref: 65413

Philip Chafer

Engineering Recruiter

PhilipC@zenopa.com +44 1494 818 043

Albert Baines

Engineering Recruiter

Albert@zenopa.com +44 1494 818 008

Why Zenopa?

  • Long standing relationships

    Zenopa develop strong working relationships with our clients, which means we understand their company and cultural values.

  • Quality Controlled

    Zenopa operate a Quality Management System (QMS) and we're audited to ensure an excellent quality of service.

  • Interview Preparation

    We thoroughly prepare you for all interviews and obtain full, constructive feedback after you've met the client.

  • Support & Advice

    Zenopa provide a constant service. There will always be someone at the end of the phone to answer your questions.

  • Recruitment with Integrity

    We will always provide you with honest, professional advice and fully understand your career needs.

  • Highly Recommended

    Our Customer Service standards are extremely high. We are highly recommended by 96% of clients and 98% of candidates.