Medical Devices Customer Services Assistant - Medical Jobs

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Covering the following locations: High Wycombe, Hemel

Customer Services Assistant

We are currently recruiting for a Customer Service Assistant to join a friendly growing medical device company based in High Wycombe.

In summary, the role is to support the day to day responsibilities of the Customer Service Department and deal with associated activities.

- Receive and make external telephone calls from/to UK and Overseas customers
- Monitor and Manage customer-relations mailboxes including Tenders & Help
- Prepare & collate sales and other reports from raw data, accurately, on a regular basis
- Identify sales leads from incoming calls and correspondence and liaise with relevant Sales Specialist/Business Development Manager
- Customer Liaison for Product & Service complaints with strict adherence to relevant SOPs
- Manage & Complete contracts & tenders in liaison with the relevant Sales and Marketing staff and the Managing Director.
- Monitor & manage contract & tender online portals, liaising with the relevant Sales Specialist/BDM/Product Manager/National Sales Manager & Managing Director where necessary
- Prepare quotes as necessary, including managing on-line quote requests and cross-check against local & National contract pricing
- Review Back Orders daily and highlight issues to the NSM, Relevant Sales Specialist/BDM and Buyer on a regular basis
- Manage Loan Equipment process in conjunction with relevant Sales Specialist/BDM/Product Manager & Stores Department
- Build relationships with both Domestic and Overseas customers and take a proactive approach, in all relationships, to assist with the growth of the company
- Manage dispatch of samples for clinical evaluation for both Domestic & Overseas customers
- Management of the Appliers return and replacement process.
- Updating of customer records in CRM (NetSuite)
- Any other tasks deemed necessary by the National Sales Manager, Leadership team or Managing Director

The successful candidate should;
- Be articulate, literate and numerate to a high standard
- Be highly proficient in IT skills, with the ability to learn new software packages both quickly and effectively
- Have excellent organisational & time management skills
- Have the ability to work to tight deadlines
- Always work accurately and efficiently
- Have a proactive and flexible approach to their working day
- Have an excellent telephone and face-to-face conversational manner
- Be able to work on own initiative and take instructions when necessary, always responding in a co-operative and willing manner
- Ideally possess a working knowledge of the Medical Device industry
- Ideally possess a working knowledge of Tendering and Contract processes



Job Package

31 days holiday. 8 bank holidays and 3 Christmas closure days deducted automatically, so 20 bookable
Plus a day off within a month of birthday (before or after)
Workplace Pension
Perkbox
Health Insurance (if wanted) after 6 months or probation whichever is longer



Person Profile

The successful candidate should;
- Be articulate, literate and numerate to a high standard
- Be highly proficient in IT skills, with the ability to learn new software packages both quickly and effectively
- Have excellent organisational & time management skills
- Have the ability to work to tight deadlines
- Always work accurately and efficiently
- Have a proactive and flexible approach to their working day
- Have an excellent telephone and face-to-face conversational manner
- Be able to work on own initiative and take instructions when necessary, always responding in a co-operative and willing manner
- Ideally possess a working knowledge of the Medical Device industry
- Ideally possess a working knowledge of Tendering and Contract processes


Interview Process

2 stage process
1st stage - Video interview
2nd stage - face to face

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Mediplus Ltd
* Salary Guide
Please contact Libby
High Wycombe
Job Ref: 67939

Libby Millar

Medical/Dental Recruiter

libby@zenopa.com 01494 818 014

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Tags

monitor    maintian    advise    installing    admin    support.