Customer Service Executive
Customer Service Officer
Birmingham, West Midlands
If you're a personable, customer focused Life Science graduate based in the West Midlands this is the opportunity for you!
We have a new vacancy with a leading independent biotechnology company who supply a comprehensive range of quality laboratory equipment, consumables and reagents. This role is for a recent life science graduate who wants to move into a customer focused position, and then go on to develop internally into a field sales, procurement or marketing role to name a few.
The position of Customer Service Officer consists of providing excellent customer service and administrative support.
This role entails:
·Sales order processing, analysis, collating delivery runs and preparing quotations
·Ensuring a quality service is offered to both internal and external customers
·Taking ownership of complaints and queries and proactively following through to resolution
·Ensuring all customer technical queries are well investigated and resolved
·Field sales support which will included recording meetings, dealing with follow-up, sample and literature requests, liaising with customers and making appointments
·Being part of a continuous improvement process across the company, sharing ideas
·Assisting in preparing and developing the documentation of the organisation's procedures for customer service
·Raising purchase orders and order progressing
·Assisting other teams with post, expenses, credit card transitions, month end routine, timesheets, warehouse and delivery analysis
Who they're after:
·Life Science degree
·People person, enjoys customer service and relationship building, sales interest
·Excellent verbal and written communication skills with a strong attention to detail
·Working effectively both independently and as part of a team
·Strong IT skills including MS Excel
·Organised, with a positive demeanour.
Package:
·Competitive basic salary
·25 Days Annual Leave + Bank Holidays
·Pension
·Opportunities for growth
As the Customer Service Officer, you will be working with a friendly and intelligent bunch of people within a bright and airy modern office with lots of parking available, it's a great place to work. There is a kitchen area with all facilities you need plus a gym too! The role over time will progress for the right person.
On joining, you'll receive a thorough induction plan to make sure you understand the systems, processes, and products. You will also have on-going training and development plans.
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