Role filled in December 2021 - Science Commercial Solutions Specialist - Molecular - Diagnostics Jobs
Molecular Biology, Macromolecules, DNA, RNA, Biosynthesis

Covering the following locations: Birmingham, Bath, Brighton, Bristol, Cambridge, Guildford, Leicester, Oxford, Portsmouth, Reading, Swindon, Southampton, Tonbridge

Commercial Solutions Specialist - Molecular

An exciting oppurtunity with a market leader in molecular diagnostic testing!
With technology advancing at a rapid pace - growing more complex with every year - the role of Commercial Solutions Specialist is becoming more important and playing a larger role in the sales process. Accordingly, you will support customers in all aspects of product implementation and upselling, working alongside sales representatives, coordinating customer adaptation and implementation of technology.

Reporting to the Commercial Solution Specialist Team Leader the Commercial Solution Specialist (CSS) will be responsible for pre-site and ongoing site management post contract signature. The responsibilities (not exclusively) will include pre-site assessment, customer training & education, troubleshooting and all go live activities ensuring agreements are delivered. The CSS will be the main point of contact for the laboratory post contract signature and support the day-to-day account management in conjunction with the Area Sales Manager, this will include the management of portfolio base opportunities for existing instrumentation.

Responsibilities will include but are not limited to:
Provides application support to the existing customer base
Provide troubleshooting assistance and be available to support customer with enquiries
Work closely with sales team, technical service team, customer service team and other relevant functions to support customer sites, installations, clinical trials, data collection, customer and competitive feedback
Perform instrument installation and troubleshooting
Ensures customer retention through providing a gold standard of customer support
Supports growth opportunities within existing laboratories, actively drive assay addition to existing customer base

Significant experience in a laboratory/medical setting using molecular diagnostic instruments and techniques
Experience working directly for a vendor in a clinical support role is ideal
Highly motivated with ability to work proactively and independently
Ability to build strong relationships with team members, vendors and customers
Excellent written and verbal communication skills in English
Holds current driver's license of relevant class
Able to travel as required across the region

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* Salary Guide
Contract James
South UK
Job Ref: 68722

James Higgins

Scientific Recruiter 01494 818 009

Toby Chapman

Scientific Recruiter 01494 818055

Why Zenopa?


molecular biology    macromolecules    dna    rna    biosynthesis