Science Application & IT Specialist Jobs
Technology, Computers, Software,

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Covering the following locations: Birmingham, Bath, Brighton, Bristol, Cambridge, Guildford, Leicester, Oxford, Portsmouth, Reading, Swindon, Southampton, Tonbridge, London

An exciting new oppurtunitiy within a global diagnostics organisation as an Application and IT Specialist!

JOB PURPOSE
The Application & IT Specialist is responsible for supporting customers and members on IT solutions installed on customer site. This apply to all product lines NAT, BTS, and other Diagnostics manufactured/distributed products.
The Application & IT Specialist is expected to work efficiently with multi-functional teams including DxCTS, Sales, Quality, Regulatry Affairs, Marketing, Manufacturers, other global business partners to resolve technical issues in a time-sensitive manner.
The Specialist is also expected to be responsible for complaint handling processes to ensure complaint life cycle management is in compliance, and work effectively with global Field Service Engineers (FSE), Technical Application Specialist (TAS) and Service managers to facilitate technical issue resolution.
Collaborate with other Application & IT specialist based in others countries to provide level 2 support

Major Accountabilities:
- Manage Applications, IT and Software related technical escalations; communicate with manufacturers and provide inputs to field staff on resolving technical issues in time-sensitive manner to comply with complaint investigation closure metrics
- Setup training on products and train employees and distributors on new products and IT solutions
- Build investigation/support competency in Diagnostic product lines
- Provide expertise in Applications, Software anod other Network issues related investigations of escalated field issues to identify the root cause and assess the product impact. Determine immediate and long-term resolution options.
- Work with Quality department effectively to resolve issues related with complaint life cycle management
- Provide subject matter expertise for Global Response Team internal staff and multifunctional teams on performance and complaint investigation of NAT, BTS and other products.
- Work effectively in cross-functional project teams to contribute to building a network of internal and external collaborators with appropriate product expertise.
- Communicate effectively with global business partners to achieve collaboration and develop mutually acceptable approaches for efficient product problem investigation and resolution to meet customer expectations.
- Serve as subject matter expert on project teams to assess needs and provide technical content to sup-port product commercialization activities.
- Build professional working relationships with counterparts at partner organizations including Hologic, Industrial Divisions.

Additional Responsibilities:
- The position requires scientific acuity as well as strong interpersonal skills and superior communication abilities.
- People Management Experience.
- Diagnostic/Blood Screening/Testing Experience.
- Broad understanding of customer requirements.
- Working knowledge on Microsoft packages including Microsoft network, familiar with ASTM interfaces, .
- Possess strong verbal communication and technical writing skills.
- Ability to present highly technical data to senior management.
- Strong presentation skills.
- Excellent organizational and record keeping skills.
- Strong analytical skills with the ability to communicate scientific information effectively.
- Must be able to work in a challenging environment and be able to handle multiple priori-ties.
- Individual needs to be able to work in a team oriented, multitasking environment and be capable of leading a team in the completion of projects/tasks of moderate complexity re-quiring interdepartmental interaction"

Knowledge, Skills, and Abilities:
- Capability for independent critical thinking and analytical judgment
- Capability of resolving out of the ordinary problems escalated from the field
- Strong interpersonal skills necessary to work with Global Technical Support associates
- Ability to promote relationships with internal/external customers focusing on open communication and information sharing
- Ability to maintain composure and productivity under pressure of resolving technical issues
- Excellent organizational and record keeping skills


Education: (minimum/desirable)
Medical Technology certification or degree or related science background
High Level of performance as FSE or TAS

Languages: English and other European language

Experience/Professional/Technical requirement:
A Minimum of `2-5` years technical experience
Diagnostics business experience is necessary
Minimum of 1-2 years' experience with second or third level support in troubleshooting and resolving product performance issues
Familiarity with documentation of Applications issues leading to manufacturer resolutions
Strong presentation skills
Strong technical writing skills
Familiarity of GMP, ISO and other certifying agencies' requirements

Specific Professional Competencies
1.Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customes; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
2.Intellectual Horsepower
Deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.
3.Composure
Remains professional face to customer
4.Functional/Technical Skills
Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
5.Self-Knowledge
Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; is receptive to talking about shortcomings; looks forward to balanced (+'s and -'s) performance reviews and career discussions.
6.Drive for Results
Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
7.Directing Others
Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.


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* Salary Guide
Contact Nick
Southern UK
Job Ref: 66077

Nick Walker

Scientific Recruiter

nickw@zenopa.com +44 1494 818 059

James Higgins

Scientific Resourcer

james@zenopa.com +44 1494 818 009

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