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Covering the following locations: Cambridge, Chelmsford, Colchester, Ipswich, Norwich, Peterborough, Stevenage, Southend-on-sea

Ambassador

The Abbott Ambassador is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.

Major accountabilities
Full revenue responsibility for 2-4 MM USD including forecasting and target performance achievement.
Act as a trusted partner and advisor as Abbott's main contact to customers
Manage and drive the development of their accounts, including key activities such as: strategic account management and post-sales implementation process
New product and menu expansion targeting and sales support
Prepare and execute regular customer business reviews
Manage routine renewals of base business accounts and negotiate long-term contracts
Provide first line service support and technical troubleshooting for defined service interventions with an average completion time of 2 hours (range 0-4 hours)
Provide proactive service
Perform technical service bulletins (TSBs) less than an equal of 2 hours
Implement new assays
Provide ongoing training and coaching to customers
Oversee progress of cross-functional implementation team (post-sale) with project manager
Success in this role is measured by service level achievement, economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue.

Bachelor's degree or equivalent experience required. Bachelor's / Engineering degree in bio medical / electrical / mechanical / medical technology or commercial is preferred.
Requirements / Work experience

Minimum of 5-7 years track record in the diagnostic industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically Business Management and key stakeholders.
Excellent product and industry knowledge
Strong understanding of key stakeholders and customer dynamics
Strong solution selling and relationship building skills
Excellent communication skills
Ability to identify and drive resolution of issues
Long-term, strategic focus on account
Candidates must be fluent in local language and English, additional languages are advantageous
The position requires the willingness to travel on a frequent basis, i.e. on average three days per week.



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* Salary Guide
Contact James
East Anglia
Job Ref: 67131

James Higgins

Scientific Recruiter

james@zenopa.com 01494 818 009

Why Zenopa?


Tags

devices    equipment    implanst    secondary    hospital    healthcare    nhs    private    sales