Medical Devices Account Manager - Acute Care - Critical Care Jobs

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Covering the following locations: Cambridge, Leicester, Nottingham

TERRITORY: East England - Cambridgeshire, Essex, Norfolk, Nottinghamshire, Leicestershire, East London Royal London, St Bart's, Kings College, Homerton.

Position Summary
To maximise and maintain sales of critical care and clinical chemistry systems and reagents by the provision to users and potential customers of highly professional product sales and support activity.

Key Accountabilities:
- Run your sales area as your business to maximise profitable sales of systems, reagents and consumables.
- Maintain a current and in depth knowledge of all products in the range.
- Establish a customer call frequency appropriate to the level and state of business at each account.
- Carry out sales visits, presentations and demonstrations of critical care and clinical chemistry analysers and software packages to the highest level of professionalism.
- Ensure that reagents are used to their maximum potential by each account.
- Ensure that new accounts place a standing order as soon as possible and that Wefen products are used to the maximum extent. In conjunction with your Account Manager ensure that reagent standing orders are renewed prior to expiry of the current one.
- In conjunction with the Technical Specialist ensure that new systems are installed efficiently and brought into routine use as quickly as possible.
- With the aid of the Technical Support Team ensure satisfactory training programmes are delivered for total customer satisfaction.
- Maintain accurate and up to date prospect lists. You are responsible for ensuring this information is kept up to date.
- The maintenance of CRM is absolutely mandatory.
- At each account ensure that all decision makers are identified, visited and sold to, including supplies and management personnel.
- Provide a rolling twelve month sales forecast at the beginning of each calendar month. You must be able to give an in depth review of each account on the presented forecast.
- Liaise with the Business Manager and Product manager in the completion of tenders.
- Liaise frequently with the other Business Groups Product Specialists to ensure a smooth and free flow of information horizontally. Use this liaison to obtain and provide additional cover for yours, and their areas, thereby maximising the effectiveness of your customer visits.
- Provide effective applications and troubleshooting assistance to users, as appropriate involve the Technical Specialists.
- Liaise regularly with your local Field Service Engineers to ensure a free flow of market information.
- Visit lost sales, obtain debrief information and maintain contact for future business.
- Be aware of and report on competitive activities / strategies.
- Maintain a current and in depth knowledge of competitive products.
- See the views of users and non-users on our products and their future product wishes.
- Provide the Business Manager with a monthly report covering your activities for the month, relevant comments relating specifically to the sales forecast, lost business and objectives for the next month, achievement of the previous month's objectives plus a rolling 12 month sales forecast.
- Ensure the Business Manager is advised immediately of any problems which might prevent the achievement of your objectives.
- Ensure that you are familiar with our Quality System and follow relevant procedures
- Use the complaint system effectively. With the Technical Specialists ensure all relevant customer information is entered.
- With the aid of the Technical Specialists ensure complaints are closed to total customer satisfaction.
- Do not regard the foregoing as exclusive, be proactive in furthering our aims and objectives.

Measures of Performance
The following measures will be used to determine satisfactory performance.
- Your instrument sales targets are met in both product mix and volume terms.
- Your P&E targets are met.
- All customer records are up to date in CRM.
- A call plan is in use and is being followed systematically.
- A detailed itinerary for the coming week is available on Lotus Notes by 5.00pm on each Friday.
- A rolling 12 month sales forecast is maintained.
- Demonstration instruments are maintained in good order.
- A monthly forecast as described above is provided by the 25th day of each month.

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* Salary Guide
Please contact Libby
East England
Job Ref: 65924

Libby Millar

Medical/Dental Recruiter +44 1494 818 014

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