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The role is covered in the following locations: London South East

Company Information

Our client are an award-winning agency that combines scientific communications with a consumer-focused user experience to deliver integrated (online and offline) digital solutions to help companies more effectively reach and engage their target customers.

Their client portfolio at the moment consists of GSK, Merck and BI among others. They have also brought all the expertise in house including building creative, digital and technical teams.

The Client Services Team are looking for an experienced Account Director to lead the development of priority UK and International accounts.

There is flexible working options, you can choose to be office-based, remote or combination of the two.

This agency offer considerable strategic and tactical expertise in digital marketing and medical
communications, helping clients:

ullet Improve their understanding of the online HCP environment
ullet Define innovative, digital medical communications strategies and tactics
ullet Deliver highly effective, compliant digital and online campaigns

Method launched in September 2017 with three founding partners, Sam Collins, Simon Preece and Jon Rayner.

Role Overview


To drive the maintenance and growth of allocated accounts by providing the leadership and direction which delivers the best, most expert, digital services, solutions and client service.

Key Duties and Responsibilities

To help and guide colleagues to successfully address client needs and expectations
To constantly seek to drive up standards of delivery to our clients
To lead and coach direct line reports to deliver and succeed in their roles

To represent the agency by providing the best, most expert, services, solutions and customer service
To maintain and grow client revenue to defined and agreed quarterly targets
To Identify and secure new business


Set the example of the standards expected, demonstrating the attitudes and behaviours expected of colleagues
Ensure client projects are delivered on brief, on time and within budget
Provide account leadership and direction that constantly pushes for excellence and innovation
Support and coach direct line reports to achieving the clear and agreed objectives
Represent the best interests of clients

Be the senior contact for agreed clients
Seek to add value to every output and client interaction
Ensure proactive behaviour
Identify and pursue new business opportunities

Proactive driving of internal progress meetings, representing the voice of the agency.
Planning and coordination of appropriate internal resource
Effective and accurate briefing, ensuring client expectations are fully met
Oversight and review of outputs to ensure high quality: relevant, accurate and timely delivery
Accurate forecasting and planning of ongoing client deliverables
Ongoing account planning for allocated client accounts
Allocation and delegation of appropriate client responsibility to direct line reports (e.g., SAM, AM, AE etc.)
Coaching and developing line reports, including conducting annual and mid-year reviews for direct line reports
Putting in place any required support, intervention, and training for direct line reports

Proactive driving of account client interactions, adding value and representing the voice of the agency.
Development of a deep understanding of the client, brands, and therapy areas and communicating this across the client services team
Proactive identification of organic and new business opportunities and driving plans to secure associated revenue growth
Handling of any issues and management of client expectations on all deliverables

Key Interactions:
Client lead and their cross - functional colleagues
Cross-functional Method team as required for specific deliverables
Coaching and development of direct line reports
Agency Senior management colleagues to influence ongoing improvement and optimisation of everything we do

Person Specification

Attributes of the successful candidate
Leadership - Capable of motivating and coordinating a growing client services team and effectively leading client communications
Self-motivated - Works towards medium and long-term goals, personally and professionally
Proactive - Identifies and positively responds to client and agency opportunities to support organic growth
Client focused - Delivers the best client experience and represents the agency as the best in what they do

Essential: graduate qualification; ideally a science and/or marketing

Core competencies
The successful candidate will:
ullet Have a minimum of four years relevant agency experience
ullet Demonstrable expertise in medical communications planning
ullet Experience in digital marketing and online communications
ullet Hold excellent written and oral communications skills
ullet Have a strong track record of team and account leadership
ullet Be comfortable with a high degree of accountability and ownership


Benefits include:

-25 days holiday + public and bank holidays
-Flexible hours and option of remote or hybrid working
-Discretionary quarterly bonuses, based on company performance
-Discretionary annual bonuses, based on personal performance
-Healthcare cover
-Pension contribution

26 Mar 2023

Sebastian Hall

Heathcare Comms Recruiter 01494818024

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healthcare communications    med comms    medical communications    client services    medical education    medical writer    content creation    writing    medical information