Pharmaceutical Organisations, Research Laboratories, Hospitals – all invest heavily in cutting edge technology. Whilst their day-to-day operations may vary greatly, they all have one thing in common – they can't afford 'down time' caused by breakdown or misuse of equipment.

Service Engineers are employed to provide timely on-the-spot maintenance, repair and customer service to customers.

Within most organisations, service engineers fulfil part of the 'marketing mix' – acting as an 'ambassador' to the business, they present the face of the organisation and must be equipped to act as a conduit between the customer and the provider.

Often, high value equipment is used on a trial basis before purchase, with heavy input from the field service engineer in terms of installation and possibly calibration. The customer may quiz the engineer on potential benefits and pitfalls – the Sales Engineer must be able to deal with all queries and pass valuable market information back to the business.

This is a customer-facing role and requires time and territory management skills, in addition to technical qualifications and experience.