NHS 111 reaches one million calls

The recently introduced NHS 111 telephone service has recorded more than one million calls since its launch in August 2010.

A total of ten sites have been set up so far to administer the service, which aims to provide NHS patients with a single number to call to receive non-emergency medical care, as well as guidance on local services.

Of the one million callers, 92 percent were said to be very or fairly satisfied with their experience, with the majority of calls taken during April 2012 dealt with in less than 60 seconds.

The ultimate aim is for NHS 111 to replace NHS Direct, dealing with a wider range of cases and allowing callers to book GP appointments or request ambulances directly.

Health minister Simon Burns said: "NHS 111 is being introduced so patients can reach the whole of the NHS through just one simple number. There is strong support for the new service across the NHS."

Areas currently providing the service include Lincolnshire, Luton, Nottingham City, the Isle of Wight and Derbyshire.