NPA sees rise in specials inquiries
21 November 2011 00:00 in Pharmacy / Pharmacist News
The National Pharmacy Association (NPA) has seen an increase in inquiries since the introduction of new specials arrangements in the UK.
Since the revised tariff was brought in, the organisation's information department has seen queries rising to one of its highest levels on record, fielding nearly 230 hours of calls between November 7th and 12th 2011.
According to the industry association, this is due to the fact that pharmacies were given only a short time to adjust to the demands of the new arrangements, which has resulted in significant confusion.
Leyla Hannbeck, head of information at the NPA, noted that popular call topics include "the difference between specials products, where to get a certificate of conformity, how to keep records of specials and queries regarding broken bulk".
Last month, the NPA addressed the Welsh Assembly to highlight the role pharmacies could be playing in the delivery of healthcare services across the nation, underlining the need for a centrally backed delivery plan.
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