Field Service Engineer

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European Field Service Engineer - Laboratory Automation
Based - Germany - ideally Frankfurt to Stuttgart area - to cover Europe

Would you like to join a company that loves Lab Automation?

Do you like to travel across Europe in your work?

Then this would be a great opportunity for you.

An opportunity has arisen to join a fast growing global company that design and fabricate world-class automation solutions for an impressive list of customers.

They design and build innovative laboratory automation systems, dynamic scheduling software and instruments that help accelerate and streamline discovery for our pharmaceutical, biotech, and academic research clients.

Their customers utilize automated laboratory equipment and lab automation systems for their drug discovery, genomics, ag-bio, cell-based assay, and molecular diagnostic applications.

The flexible, modular robotic integrations provide clients the ability to scale or reconfigure their automated laboratory equipment as their workflow or technology changes.


The successful candidate will capably and enthusiastically handle:

· Based in Germany, manage a European territory with the majority of customers based in Netherlands, Belgium, Italy, Czech Republic, UK and Rome assisting one other FSE based in the UK
· Deployment and calibration of new devices on customer sites as well as future upgrades of installed devices
· First line issue handling, diagnosis and communication with customers primarily for devices and secondary for robotic systems
· Re-integration of the devices back into systems by re-teaching the robotic system and checking device/system operation, following any installation or service work
· Clear, concise and accurate updates of the customer support management system for issue handling and customer communication
· Issue resolution both via back office support (telephone, email, remote connection) and customer site visits within defined service level agreements
· Development of customer relationships
· Providing preventative maintenance on customer instruments and systems covered by applicable service contracts or as standalone purchases and maintaining the appropriate service documentation
· Maintaining the customer service helpdesk knowledge base with applicable issues and resolutions, from both internal sources and customer reported issues
· Co-ordination of issues with third party suppliers of equipment and instrumentation integrated on to the robotic systems
· Assistance with setup of instruments and systems at trade shows and conferences within Europe

Requirements for this position include:

· Technical background - Minimum BSc in Computer Science, Robotics or Engineering disciplines. Relevant hands on electrical/instrument/automation biased job experience in lieu of qualification will be considered
· Minimum 2 year's experience in a field service/customer facing hands on technical role
· Experience of instrumentation/device maintenance (electrical/mechanical biased)
· Experience of control software/firmware from a service and maintenance perspective and medium to high level problem diagnosis
· Experience of robotic/automation system service and maintenance would be an advantage
· Experience within the Life Science and/or Pharmaceutical Industry would be an advantage
· Experience of issue reporting and tracking tools
· Excellent written and oral communication skills
· Excellent analytical and problem solving skills
· Excellent organisational skills with ability for self-management
· As required travel within Europe and potential for US and Non-European visits

For more information on this position please contact penny@zenopa.com <mailto:penny@zenopa.com> / +44 (0) 1494 818056.


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* Salary Guide
Please ask Penny
Germany
Job Ref: 61128

Penny Lilley

Senior Account Manager

penny@zenopa.com +44 1494 818 056

Why Zenopa?

  • Long standing relationships

    Zenopa develop strong working relationships with our clients, which means we understand their company and cultural values.

  • Quality Controlled

    Zenopa operate a Quality Management System (QMS) and we're audited to ensure an excellent quality of service.

  • Interview Preparation

    We thoroughly prepare you for all interviews and obtain full, constructive feedback after you've met the client.

  • Support & Advice

    Zenopa provide a constant service. There will always be someone at the end of the phone to answer your questions.

  • Recruitment with Integrity

    We will always provide you with honest, professional advice and fully understand your career needs.

  • Highly Recommended

    Our Customer Service standards are extremely high. We are highly recommended by 96% of clients and 98% of candidates.