Field Service Engineer

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Field Service Engineer - Imaging

We are seeking a service engineer based in the Chelmsford / Cambridge or surrounding areas.

The ideal candidate would have some x-ray, CT or ultrasound experience this does not need to be in the healthcare industry. We would consider field service engineers from other industries with electrical / mechanical or IT backgrounds, they would need to have exceptional customer service skills and be eager to learn new equipment.

JOB PURPOSE/ KEY RESPONSIBILITIES:
Provision of field based service support for customers
o Diagnosis and repair of all customer ultrasound (portable, static), X-ray, CT and PACS Equipment
o Installation of new equipment including calibration / critical testing of generators
o Carry out routine planned maintenance servicing and working with the customer service team to ensure complete customer satisfaction
o Working with suppliers (as level 3 support) to ensure all service calls are fully resolved in a timely and successful manner
o Develop and enhance the brand within the marketplace through providing exceptional service
o Assist sales account managers with training and technical demonstrations as required
o We work as a team in our approach to customer issues and thus a willingness to work as part of a team of diagnostic engineering specialists is essential.

" Ideally HND / Degree qualified in Electrical Engineering
" Ideally understanding of X-ray and Ultrasound systems
" Good troubleshooting techniques to a debug level
" Solid understanding of networking
" Willing to travel with occasional nights away.
" Excellent communicator
" Self-Starter
" Ability to work to deadlines
" Open and flexible approach
" Ability to prioritise and multitask

Competitive base salary (dependent on experience); Profit Related Bonus; Company Car; Company Pension Scheme; Private Healthcare (single cover); Life Insurance cover 4x basic salary; 25 days annual leave, company vehicle

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* Salary Guide
£30,000-£35,000
Chelmsford / Cambridge & Surrounding Areas
Job Ref: 61028

Philip Chafer

Account Manager

PhilipC@zenopa.com +44 1494 818 043

Why Zenopa?

  • Long standing relationships

    Zenopa develop strong working relationships with our clients, which means we understand their company and cultural values.

  • Quality Controlled

    Zenopa operate a Quality Management System (QMS) and we're audited to ensure an excellent quality of service.

  • Interview Preparation

    We thoroughly prepare you for all interviews and obtain full, constructive feedback after you've met the client.

  • Support & Advice

    Zenopa provide a constant service. There will always be someone at the end of the phone to answer your questions.

  • Recruitment with Integrity

    We will always provide you with honest, professional advice and fully understand your career needs.

  • Highly Recommended

    Our Customer Service standards are extremely high. We are highly recommended by 96% of clients and 98% of candidates.