Associate Director CLM/Digital Strategy PM

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TITLE: Associate Director - Closed Loop Marketing/ Digital Strategy Capability

LOCATION: Surrey

REPORTING TO: Senior Director, Closed Loop marketing/Digital Strategy

PURPOSE OF THE POSITION:
" Responsible for Implementing the company's Pan-European strategy and vision for CLM /Digital Strategy in line with Customer Engagement.
" Support the Senior Director in the deliverables and evolution of the CLM/Digital Strategy and transformation Map.
" Linking with Operations on the strategy for CRM and other parts of the business eg. ISS, Medical etc, to ensure a consistent approach across all aspects of Customer Engagement.
" Identification, evolution and development of new initiatives and existing elements of CLM and Digital Strategy across EMEA and affiliates.
" Responsible for ensuring full adoption of CLM and integration into key business processes Supports affiliates in association with all aspects of CLM and Digital Strategy.
" Ensure consistency of use of CLM tools and all related business processes across affiliates and Brand teams

Managing the development and continuous business driven innovation of CLM platform across Europe to maximize value for the business


CORE TASKS, RESPONSIBILITIES AND AUTHORITY:
" Demonstrating an expert in depth knowledge and understanding of the business needs of CLM at an affiliates, EMEA and broader Pharmaceutical level
" The business system owner, ensuring the project solutions are of the right quality and consistent with the needs of the Transformation Map
" Advise the Senior Director on requested or desired CLM changes, developing the business case and building the business support. Final authority on CLM changes in the CRM Change Advisory Board (CAB), liaising with Operations and ISS
" Use CRM and CLM expertise to guide brand teams and affiliates (proactively and reactively) on the use of the processes and tools to achieve their business outcomes
" Guide business towards areas of improvement which increase business value and reduce cost
" Develop common frameworks and solutions for the future business requirements e.g. New launches, new platforms in conjunction with ISS BIM and other internal stakeholders

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* Salary Guide
Competitive basic
Chertsey, Surrey
Job Ref: 60553

Alex Martin

Senior Account Manager

Alex@zenopa.com +44 1494 818 028

Ian Huggett

Specialist Recruiter

Ian@zenopa.com +44 1494 818 021

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