Field Service Engineer

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An exciting opportunity to be part of a forward thinking company providing an efficient and professional repair, maintenance and service provision on a wide variety of HPLC, GC, GC/MS, CTC, Dissolution systems

A leading and established supplier of analytical equipment used extensively in pharmaceutical, biotechnology and academia sectors is seeking a UK Field Service Engineer based from Berkshire. You will be joining our team of engineers and ideally you will have a background of working as a Field Service Engineer within a life science or scientific sector, installing, validating, maintaining an repairing systems.

Responsibilities:
Carry out repair, calibration and service of laboratory equipment.
Perform preventative maintenance and service to contract schedules
Carry out on site installation and operational qualification to manufacturers protocols.
Provision of effective & efficient service support to customers to given deadlines
To fault find and resolve issues to customer expectations to Service Level Agreements
Build and maintain strong customer relationships and maximise customer's use of the products and services.
Respond to breakdowns that the office receive in a swift and timely manner
Demonstrate a proactive and self-motivated approach to maintaining current knowledge of products and services and consistently offer customers an enhanced service
Build harmonious, co-operative and productive working relationships with all members of the company and maintain a co-ordinated team approach
Maintain, develop and report OQ/PV Documentation for the client/customer as part of the company's services.
Work alone and as part of a team to achieve regional and business objectives.
Maintain up to date knowledge of the Company's products and services and current research to keep customers and potential customers informed and maintain the company's profile.
Maintain data and provide accurate reports to deadlines
Maintain adequate amounts of stock and equipment at all times in order to minimise customer downtime and ensure compliance with contractual objectives
Develop and maintain effective customer facing communication and questioning skills to determine the issues to be resolved.
Intermediate level IT skills in MS Office and report writing in Word & Excel.

Package
A negotiable salary (according to experience) and bonus is accompanied with a fully serviced company car, private health and pension scheme, laptop and mobile phone.

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* Salary Guide
Speak to Phil
Home Counties
Job Ref: 60505

Philip Chafer

Account Manager

PhilipC@zenopa.com +44 1494 818 043

Why Zenopa?

  • Long standing relationships

    Zenopa develop strong working relationships with our clients, which means we understand their company and cultural values.

  • Quality Controlled

    Zenopa operate a Quality Management System (QMS) and we're audited to ensure an excellent quality of service.

  • Interview Preparation

    We thoroughly prepare you for all interviews and obtain full, constructive feedback after you've met the client.

  • Support & Advice

    Zenopa provide a constant service. There will always be someone at the end of the phone to answer your questions.

  • Recruitment with Integrity

    We will always provide you with honest, professional advice and fully understand your career needs.

  • Highly Recommended

    Our Customer Service standards are extremely high. We are highly recommended by 96% of clients and 98% of candidates.