| Job Title |
Technical Support Engineer |
| Apply |
Ring Liam on his direct line 01494 818 027 or you can apply online:
|
| Job Description |
Please login or contact Zenopa for full detail of this job. |
| Person Profile |
Minimum Qualification: HND Electrical & Electronic Engineering
The individual should have good knowledge of electronics together with experience of scientific imaging technologies and/or opto-electronics.
The individual will have to diagnose faults in electronic circuitry and have the ability to remove and replace components at board level. Computer literacy is essential and a good understanding of PC characteristics such as firmware, bus architecture would be very useful in this role. Knowledge of opto-mechanical systems and design would also be very beneficial to perform this role.
The candidate will be able to demonstrate that they are highly organized, proactive and have the ability to work on their own initiative to meet team objectives and that they have good communication skills (as they will be required to have technical discussions directly with customers).
Must hold a clean UK Driving License |
| Job Package |
Basic salary negotiable depending on exp
Annual bonus scheme
23 days annual leave
COmpany pension scheme
Death In Service benefit
Private Healthcare - BUPA
|
| Job Comments |
LOCATION: Based at Head Office in Welwyn Garden City, Hertfordshire
Products: Scientific Cameras
ROLE:
Manage scheduling of demo camera loans:
Test demonstration units prior to delivery to customers and pack ready for shipping.
Ensure timely delivery to customer and prompt return at end of loan period.
Test demo unit on return - manage any instances of equipment damage by customer.
Keep accurate, up to date records.
Be able to perform customer demonstrations of all cameras, using HCImage or other appropriate software (note that application knowledge is not expected).
Manage inventory of all demonstration stock:
Learn operation of all systems products, including cameras, NanoZoomer, analysis units, etc.
Be familiar with all relevant software packages (HCImage, HiPic, SimplePCI, LEPAS, PMA etc).
Ensure all items are maintained in good working order (test every item annually at least).
Ensure stock of frame grabbers, cables, dongles, etc are sufficient to allow for multiple demonstrations.
Co-ordinate with European subsidiaries to manage loans of items to and from Europe.
Organise adequate storage of all equipment.
Manage demonstration PCs:
Keep all demo PCs running the latest available software for each package - update as necessary.
Ensure only relevant data is presented on PC to be sent with demo camera (e.g. create demo log-in with desktop configured for demo).
Manage all software CDs in software library.
Be able to demonstrate all features of the Hamamatsu software packages.
Learn basic features of common third party camera control software, e.g. Labview.
Administrative:
Keep up-to-date, detailed, accurate technical files for all customers with camera returns.
Update customer files detailing which software is being used and specifying the revision number.
Manage the library of equipment and camera manuals - update as necessary.
Manage the technical folders - ensure latest technical notes from HPK are added and obsolete items are archived.
Camera Technical Issues:
Be the first point of call for all customer technical issues (i.e. non-sales), for example camera failures, driver problems. Liaise with Parent Company and respond to customer as necessary, until any problem is resolved. Liaise with sales engineers on potential customer upgrades to existing systems.
Be able to diagnose and fix minor problems (e.g. power supply failures, fault-finding to board level).
Be prepared to make customer visits to provide on-site technical support. |
