| Job Description |
Title: Account Manager
Location : Tytherington, Cheshire
Role : To lead, manage and proactively develop accounts so that the objectives of the client and TGCG are met. This involves developing a strong client relationship and effective management of available resources to ensure good teamwork and that TGCG standards are maintained. The Account Manager is responsible for overall client satisfaction.
Key Duties:
1) Client Support
* Agree and follow communication and approval processes with clients and provide timely and appropriate advice
* Provide timely and appropriate advice
* Demonstrate knowledge of therapeutic area, market, audience and key messages
* Thorough understanding of client environment
* Thorough knowledge of agency products and services and how they will meet client needs
* Able to develop strong relationships with clients
* To be central/lead contact
* Able to lead project status meetings
* To work across more than one account
* Take and communicate client brief and work with account team to ensure client requirements and overall objectives are met
* Able to develop relationships with international opinion leaders providing clear and timely communication and acting in the interest of the client and agency at all times
* Overall financial responsibility including written proposal, budgeting, monitoring of budgets, timely invoicing, provision of invoice tracker etc
* Excellent verbal and written communicator with all contacts (internal and external)
* Largely depends on editorial for copy development
* Thorough understanding and implementation of agency financial processes
* Good negotiator (both with clients and suppliers)
2) Internal Liason
* Leadership, motivation and support of the whole account team – promotes teamwork
* Appropriate, clear and effective internal communication
* Lead efficient working practices with other departments ensuring clear communication, briefing and feedback and promoting teamwork
* Identify and resolve internal issues
* Share best practice across account team and departments
* Demonstrate maturity
3) Delivery
* Ensure delivery of content and output to meet client brief
* Excellent project management and organisational skills to ensure projects are on time, on budget, on message/spe
* Clear written communication with client and internal team (e.g. proposals, status reports)-
* Set up and drive processes to enable team deliver agreed financial targets in an effective manner
* Proactive and service orientated, aims to exceed client expectation
* Finisher/completer
* Responsible for client satisfaction
4) Business Development
* Proactively develop business within existing accounts and clients
* Wide knowledge of client company and key roles
* Excellent presentation and communication skills
5) Management
* Manage self and staff development including mentoring, coaching and training as required
* Manage team capacity and responsibilities
* Ensure clarity of responsibility/role for each team member
* Line management responsibilities including performance grading, appraisals and objective setting
|
| Person Profile |
Candidates:
* Must have experience within a Healthcare Communications Agency
* Strong project managers, be able to manage multiple client contacts and work to tight deadlines.
Key skills:
Confident and decisive
Enthusiastic and hard-working
Flexible approach
Strong influencing and negotiating skills
Team player
Organised and disciplined
Proactive
Creative
Excellent verbal and written communication
Determined and committed
Clarity and sound judgement
Accepts counselling
Problem solving/diplomacy
Questioning and listening
Effective time management
Excellent social and interpersonal skills
A role model
|
| Job Package |
Competitive salary and package |
| Interview Process |
In application please indicate:
1) Therapy area expertise
2) What you would bring to the job
3) Which office is preferred place of work |
| Company Profile |
A leading medical communications agency. |
| To what stage has recruitment progressed |
Ring
Zenopa to register, if registered: 
|
| Review of progress of your applications |
Ring
Zenopa or |
