| Client Services Director
If you have applied for a position previously via Zenopa, please login to gain more information on the job description, interview process, company info and progress. This will save you repeated administration.
| Job
ID Number |
33028 |
| Job Title |
Client Services Director |
| Job Location |
Berkshire |
| Apply |
Ring Gemma on 01494 818 027 to register to register with Zenopa or find out more about this position,
or you can apply online:
|
| Job Description |
Please login or contact Zenopa for full detail of this job. |
| Person Profile |
Candidates:
* Degree in medicine, pharmacy, life sciences, marketing or other relevant area.
* Understanding of branding and advertising processes and implementation.
* Experience as senior manager of personnel and budgets in international pharmaceutical company/medium sized agency.
* Experience of pharmaceutical strategic marketing programmes including overseeing, implementation and monitoring of PR and Publication planning projects
* OR equivalent combination of education, training, and experience
Key Attributes :
* Excellent commercial awareness and understanding and broad experience of all aspects of financial management
* Excellent people management, leadership and delegation skills (with proven experience thereof)
* Excellent organisation and written and verbal communication skills (with proven experience thereof)
* Undisputed ability to work independently on all aspects of pharmaceutical marketing.
* Excellent, proven logistic and project management skills
* Team leader with high level of stress tolerance
* Proactive problem solver
* Excellent interpersonal skills
Computer literate, Packages used: Office 2000, Outlook mail
|
| Job Package |
TBC |
| Job Comments |
Title : Client Services Director
Role : To lead, direct and manage the Client Service Unit (CSU) achieving target Net Revenue, maintaining profitability, ensuring maximum client satisfaction and exceptional quality of work. Identifying and developing roll-on and new business opportunities. Fostering optimal working conditions and a positive thriving team spirit. Leader of the CSU. Liaising with other company directors. Proactive and productive maintenance of key client / opinion leader relationships. Contribution to the growth and shape of the company, through Leadership Team (LT) level post, or equivalent.
Key Duties :
* Financial responsibility for accounts in CSU.
* Ensure profitability of CSU.
* Responsibility for people management, including coaching, mentoring, performance and probation reviews, setting objectives and identifying training needs.
* Responsibility for contributing to annual salary reviews for the CSU.
* Strategic direction of CSU/accounts through thorough knowledge of medical/market issues, company's, clients' and accounts' overall strategic objectives.
* Coach and give guidance and support on proposal development.
* Sign off all budgets and proposals.
* Identify and develop new and roll-on business opportunities.
* Review key materials / projects to ensure on-target, on-strategy, on-time and budget and of highest quality, accuracy and creativity, as and when required.
* Develop and maintain strong relationships with key clients/opinion leaders, ensuring maximum/exceeded client satisfaction.
* Provide leadership and guidance of CSU personnel, engendering a team spirit at all times.
* Through regular updates / feedback from Account Directors and Account Managers ensure progress and effective resourcing of accounts/CSU.
* Recruitment of new CSU personnel, liaising with HR.
* Liaison with Heads of Department's (HOD's) of Scientific Services, BD, Editorial, Creative Services, Meetings Group and Live Action as and when needed.
* Conduct regular CSU meetings in order to maintain enthusiasm, motivation, achievement and recognition of CSU personnel.
* Encourage all CSU personnel to proactively strive for improved implementation of processes and procedures, so as to better harness current skills and improve efficiency and profitability.
* Perform presentations internally and externally.
* Provision of regular feedback to the Managing Director.
* Regular liaison and sharing of best practices with other Leadership Team (LT) members.
* Participate in induction programme for new employees.
* Develop and maintain respectful and productive working relationships with colleagues at all levels within the company, heralding and encouraging improved efficiencies at all times.
* Set example by complying with and endorsing company procedures.
* Represent CSU as LT member or equivalent for company Group.
* Represent the Group and CSU outside the company.
* Link-in with other Medical Education initiatives, where appropriate, and update CSU accordingly.
* Work closely with the Managing Director on special initiatives, as required.
* Manage staff in accordance with organization's policies and applicable regulations.
Resonsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.
|
| |
|
WHY
USE ZENOPA SERVICES
-
Zenopa has long standing relationships, we know who to
talk to pursue your application and what level of follow
up is acceptable by the employer, this enhances the opportunity
of an interview.
-
Clients are seeking specific information, frequently missed
or buried in a CV, we can bring this information to the
forefront, enhancing the opportunity of an interview.
-
A CV can not shout the underlying competencies of some
individuals for some roles, you need a consultant who
has met you and has the relationship with the employer
to put these competencies over so that you can secure
the interview.
-
Interview preparation is fundamental to securing the job
of choice, the employer has a brief time to assess whether
you have the knowledge and skills required, we can identify
for you that knowledge and skill base - you then have
to focus on evidencing that you have them.
-
Moving jobs is said to be the second most stressful activity
after moving house, our experience and feedback to you
alleviates the stress build up.
We
can not secure you a role that is beyond your capabilities,
however if you are capable we can enhance your chance of
presenting your case. Further we can reduce your stress
levels and act as a broker in frequently tricky package
negotiations. |
|  |  |  | Gemma
Account Manager
for this opportunity
01494 818 027
(Mon to Fri 0830 to 1800 hours)
gemma@zenopa.com
|
|
Services for candidates
login/register
our services
send your CV
the information matrix
career advice
links
contact us
|
